Luxury Guest Service
We want your guest to have the experience they deserve. Our own luxury hotel trained housekeeping team, in-person meet & greets, and welcome packs are just some of the ways we outperform other rental management companies. The best hotels deliver a service that is consistently of a high standard and ensure that the guests have great stay, the same should be true of your Airbnb home.
Guest Approval & Communication
Guest vetting and approval can be a challenge. Our guest service team ensure the right guest for the right home. Hosting is as much about your Airbnb conversations as your in-person interaction with guests. Guest’s arrival and stays are not always seamless. That's why we have a local contact which will take care of them before, during and after their stay. We have a multilingual team available 7 days a week.
Hotel Style Cleaning Service
Our housekeeping team is employed directly by Vida Hospitality and trained to luxury hotel standards. Your guests will love arriving "home". We make sure your rental is always clean and ready for you or your next guests.
Secure Key Exchange
Life happens fast and things come up. Lets us handle your key drop off and pick up for your guests. We make sure everything is taken care of and ensure the guest arrives safely at the property.
Our team of in house revenue management professionals are trained to create a pricing strategy customised to your home's availability. We will optimize your nightly rate to generate increased revenue.
At each check out we will ensure your property is in working order and all is where it should be. Our team will report on the condition of your home and any potential issues. If any arise we will coordinate any necessary maintenance for you.